Question 1

What is WuCube?

Accepted Answer

WuCube is a 3D container load calculator and cargo load planning tool. You enter your cargo and container, see how everything fits in an interactive 3D view, and export a professional load plan as a PDF to share with your team.

Question 2

Who is WuCube for?

Accepted Answer

It's built for logistics professionals, freight forwarders, warehouse managers, and shipping coordinators — anyone responsible for planning how cargo fits into a container.

Question 3

Do I need to install any software?

Accepted Answer

No. WuCube runs in your web browser, so you can use it on any computer without downloading or installing anything.

Question 4

What do I need to get started?

Accepted Answer

Just a web browser and the details of what you're shipping — the dimensions and weights of your cargo, and the container you're loading into.

Question 5

Is WuCube suitable for small teams and individuals?

Accepted Answer

Yes. WuCube is designed to be accessible without a big budget or an IT project, so individuals and small teams can use it as easily as larger ones.

Question 6

How much does WuCube cost?

Accepted Answer

There are two plans: Basic at $20/month and Pro at $50/month. See the Pricing page for a full comparison.

Question 7

Is there a free trial?

Accepted Answer

Yes — every plan starts with a 7-day free trial.

Question 8

Do I need a credit card to start the trial?

Accepted Answer

No. You can begin your 7-day free trial without entering any payment details.

Question 9

What's the difference between Basic and Pro?

Accepted Answer

Both plans include the full set of planning features. Pro adds branded PDF exports so your shared load plans carry your own logo.

Question 10

What happens when my free trial ends?

Accepted Answer

At the end of your 7-day trial, you choose a plan (Basic or Pro) to continue using WuCube. Your account and any load plans you've created stay with you.

Question 11

Is WuCube good value compared to other tools?

Accepted Answer

WuCube offers professional 3D load planning starting at $20/month, plus a multilingual interface that most tools don't provide — making it an accessible option for teams that don't want heavy enterprise software.

Question 12

How am I billed?

Accepted Answer

Plans are billed monthly. Payment is handled by a secure third-party payment provider.

Question 13

Which payment methods do you accept?

Accepted Answer

We accept major credit and debit cards at checkout.

Question 14

Which currency am I charged in?

Accepted Answer

Plans are billed in US dollars (USD).

Question 15

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel anytime and keep access until the end of your current billing period.

Question 16

Do you offer refunds?

Accepted Answer

See our Terms for the current refund policy. In general, unused time on a monthly plan is not refunded, but you can cancel to prevent future charges.

Question 17

Can I upgrade from Basic to Pro later?

Accepted Answer

Yes — you can move from Basic to Pro when you need branded exports. The change takes effect on your next billing cycle.

Question 18

What container types does WuCube support?

Accepted Answer

WuCube supports standard container and transport types — including 20ft, 40ft, and 40ft High Cube — and you can also set custom dimensions for non-standard spaces.

Question 19

Can I use custom container dimensions?

Accepted Answer

Yes. If you're loading into something that isn't a standard size, you can enter your own dimensions.

Question 20

Can I plan a load with mixed cargo of different sizes?

Accepted Answer

Yes. You can add items of different dimensions and weights and plan them together in the same container.

Question 21

Can WuCube choose the best container for me?

Accepted Answer

Yes. Enter your cargo details and choose Auto — WuCube automatically works out the best container size and how many containers you need for the best placement of your cargo.

Question 22

Can I account for special handling rules for certain cargo?

Accepted Answer

Yes. You can factor cargo constraints into the plan so what you see on screen reflects the real requirements of your goods.

Question 23

How does WuCube help me use more of each container?

Accepted Answer

By showing your load in 3D and letting you adjust it, WuCube makes unused space easy to see and fix — so you can fit more into each container and sometimes need fewer of them.

Question 24

How long does it take to create a load plan?

Accepted Answer

Most plans take just a few minutes once your cargo details are entered. Larger or more complex shipments take a little longer.

Question 25

Can I edit or redo a plan after building it?

Accepted Answer

Yes. You can change your cargo and container and rebuild the load as many times as you need.

Question 26

Will the plan on screen match the real load?

Accepted Answer

The more accurately you enter your cargo dimensions and weights, the more closely the 3D plan reflects the physical load. Accurate inputs are the key to a reliable result.

Question 27

Can WuCube help me decide how many containers I need?

Accepted Answer

Yes — by planning the load, you can see how your cargo fits and get a clear sense of how many containers a shipment actually requires.

Question 28

What languages does WuCube support?

Accepted Answer

WuCube offers a multilingual interface, so your team can plan loads in the language they're most comfortable with.

Question 29

Can different team members use different languages?

Accepted Answer

Yes. Each person can use WuCube in their own preferred supported language.

Question 30

Why does multi-language support matter for logistics?

Accepted Answer

International shipping involves people in different countries and roles. Working in a shared tool that each person can use in their own language reduces miscommunication and makes global collaboration easier.

Question 31

How can I share my load plan?

Accepted Answer

Two ways: export a professional PDF, or share a link to the interactive 3D container. Anyone with the link can view the container in 3D from all angles and step through the loading sequence — perfect for a loader at the dock.

Question 32

Can I add my company's branding to the exported plan?

Accepted Answer

Yes, on the Pro plan. Pro lets you add your own logo to the PDF exports so they look professional and on-brand.

Question 33

Who can I share the exported plan with?

Accepted Answer

Anyone who needs to load or review the shipment — warehouse staff, drivers, or customers. Send them the PDF, or share the 3D link so they can view the container interactively.

Question 34

What's included in the PDF load plan?

Accepted Answer

The exported PDF shows the container, the arranged cargo, and the key details of the plan so anyone receiving it can understand how the load should be built.

Question 35

Is my data secure with WuCube?

Accepted Answer

WuCube runs over a secure (HTTPS) connection, and your account data is tied to your login.

Question 36

Do you have security certifications like SOC 2?

Accepted Answer

We don't hold formal certifications such as SOC 2 or ISO at this time. We follow standard security practices and are transparent about that rather than implying otherwise.

Question 37

Who can see my load plans?

Accepted Answer

Your load plans are tied to your account. Only people with access to your account can see them.

Question 38

Is WuCube GDPR compliant?

Accepted Answer

We handle personal data in line with our Privacy Policy. Please review it for the details of how your data is stored and used.

Question 39

Does WuCube integrate with other software, or offer an API?

Accepted Answer

Not at this time. WuCube is currently a standalone web tool without third-party integrations or a public API.

Question 40

How do I get help if I have a question?

Accepted Answer

Check this FAQ first, and if you still need help, email us at info@wucube.com or use our Contact page. We aim to respond within 1–2 business days.

Frequently Asked Questions

General / About the product

Pricing & free trial

Billing

Containers & cargo

Load optimization & planning

Languages

Exports & PDF plans

Security & data

Support, integrations & API

Still have questions?