Refund Policy

Last updated: 8 July 2026

This Refund Policy explains how refunds and cancellations work for WuCube subscriptions. It should be read together with our Terms of Service and Privacy Policy. WuCube is a service based in Dubai, United Arab Emirates.

1. Free trial

WuCube offers a 7-day free trial with no credit card required. This means you can try the Service before paying anything. If you choose not to subscribe, you will not be charged. We encourage you to use the free trial to make sure WuCube meets your needs before subscribing.

2. Merchant of record

Payments for WuCube subscriptions are processed by our third-party payment provider, which acts as the merchant of record for your purchase. Because the payment provider is the seller of record, refunds are processed by the payment provider in accordance with its buyer terms and refund policy, and your statutory consumer rights are not affected.

3. Refunds

You may request a refund of a subscription charge within 14 days of that charge, in line with our payment provider's standard refund policy. Eligible refunds are returned to your original payment method, typically within 14 days of approval (your bank or card issuer may take additional time to post the credit).

Please note that refund eligibility may depend on factors such as your location's consumer protection laws, whether the product has been actively used, and the nature of the request. Requests are reviewed on a case-by-case basis by the payment provider.

4. Cancellation

You can cancel your subscription at any time through your account's billing settings or the payment provider's customer portal. When you cancel:

• future renewal charges stop;
• you keep access to paid features until the end of your current billing period;
• your subscription is not renewed for the next period.

Cancelling stops future billing but is not by itself a refund of a past charge. If you would also like a refund of a recent charge, submit a refund request as described above.

5. How to request a refund or cancel

To request a refund or cancel your subscription, you can:

• use the "Manage billing" option in your WuCube account's billing page, which links to the payment provider's customer portal; or
• use the links in your payment receipt email from the payment provider; or
• contact us at info@wucube.com and we will help direct your request.

6. Changes to this Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above. Material changes apply on a forward-looking basis unless otherwise required by law.

7. Contact

If you have questions about refunds or cancellations, contact us at info@wucube.com.